Warranty Policy

Last Updated: October 24, 2026

At LED SIGN BAZAR, we are committed to providing quality signage products and professional customer service. This Warranty Policy explains how warranty coverage may apply to products purchased from our company.

1. Warranty Coverage

Warranty coverage, if offered, depends on the product type, materials, electrical components, specifications, and warranty terms confirmed at the time of purchase.

Depending on the product and agreed terms, warranty coverage may apply to certain manufacturing defects or failures of electrical components under normal use.

Products may include:

  • LED Sign Boards and LED Light Boxes
  • LED Nameplates and Acrylic Signage
  • Neon Signs and LED Neon Signs
  • Stainless Steel (SS) 3D Letter Signage
  • Backlit and Frontlit Sign Boards
  • Digital LED Display Boards
  • Customized Shop Signs and Office Signage

Important: The applicable warranty period and coverage will be confirmed with the customer for the specific product or order. Not every product necessarily includes a warranty.

2. Warranty Period

The warranty period, where applicable, begins from the date specified on the invoice, delivery document, or written warranty confirmation.

Customers should retain their invoice, order confirmation, or warranty documentation as proof of purchase.

Please contact our team to confirm the warranty period and conditions for your particular product.

3. What Is Covered?

Subject to the specific warranty provided, coverage may include:

  • Verified manufacturing defects.
  • Defects in covered electrical components.
  • Premature failure of covered LED modules, power supplies, or related components under normal operating conditions.
  • Other defects expressly included in the written warranty for the product.

Any repair, replacement, or other remedy will be determined according to the applicable warranty terms and relevant law.

4. What Is Not Covered?

Unless expressly included in the written warranty or required by law, warranty coverage may not apply to:

  • Physical damage caused by accidents, impact, mishandling, or improper storage.
  • Damage caused by incorrect installation, unauthorized repairs, or modifications.
  • Electrical damage caused by unstable voltage, power surges, faulty wiring, or unsuitable power supplies.
  • Water ingress or weather-related damage where the product was not designed or installed for those conditions.
  • Normal wear and tear, fading, discoloration, or deterioration due to environmental exposure.
  • Damage caused by fire, flooding, lightning, natural disasters, or other external events.
  • Products used outside their intended operating conditions.
  • Consumable parts or accessories not covered by the specific warranty.

These exclusions do not override any rights or protections provided by applicable law.

5. Installation and Maintenance

To help maintain the performance and lifespan of your signage, we recommend:

  • Using a qualified electrician or installer where necessary.
  • Following the installation and operating instructions provided with the product.
  • Using an appropriate and stable power supply.
  • Protecting indoor-rated signage from rain, excessive moisture, and unsuitable outdoor conditions.
  • Cleaning signage with suitable materials and avoiding harsh chemicals.
  • Arranging periodic inspections for outdoor and electrical signage where appropriate.

Warranty coverage may be affected by improper installation or maintenance where the applicable warranty terms and law permit.

6. How to Make a Warranty Claim

If you believe your product has a covered defect, please contact LED SIGN BAZAR with the following information:

  1. Your name and contact details.
  2. Invoice number or order reference.
  3. Product type and purchase date.
  4. A clear description of the problem.
  5. Photographs or videos showing the issue, where available.

Our team will review the claim and may request additional information or an inspection before determining the appropriate next steps.

Please do not attempt unauthorized repairs before contacting us, as this may affect the assessment of your claim.

7. Repair or Replacement

If a defect is confirmed to be covered by the applicable warranty, LED SIGN BAZAR will determine the appropriate remedy under the agreed warranty terms and applicable law. Depending on the circumstances, this may include repair, replacement of a defective component, product replacement, or another legally required remedy.

The availability of replacement parts and the nature of the customized product may affect the process.

8. Warranty Limitations

Warranty coverage applies only to the specific product and components identified in the applicable warranty terms. A warranty on one component does not automatically mean that every part of the signage system is covered.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited under applicable Bangladesh law.

9. Contact Us

For warranty questions, technical support, or warranty claims, please contact:

LED SIGN BAZAR
Address: House 6, Road 8, Mirpur 10, Dhaka-1216, Bangladesh
Call/WhatsApp: +88 01844542498
Email: info@ledsignbazaarbd.com
Website: https://ledsignbazarbd.com/

We value our customers and aim to handle warranty concerns fairly and professionally.

Note: Please confirm your actual warranty periods and coverage for each product category before publishing this policy. Do not advertise a specific warranty duration unless your business can honor it.